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Once registered, clients will have immediate access to materials directly in VisiSpecs. Simply click the VisiSpecs > Tutorials menu link to go directly to FAQs, video tutorials, and more.
To move it back: 1) Make sure the window/dialog has focus (make it the active window). 2) Press Alt+Spacebar+M to enter move mode. 3) Press any Arrow Key to snap the window position to the mouse. 4) Move the mouse and the window will appear wherever the mouse is. Changing the configuration of your displayed monitors or removing a monitor can cause the remembered location of a window or dialog to be off-screen. To move it back, right-click on the Word icon in the tray and then right-click on the dialog and select Move. Then continue to click your left arrow keyboard button until you see the dialog and can reposition it as you’d like. Another option: right-click and select maximize. These time-sensitive emails are sent immediately. The email can get caught in either your local junk email filter or your company-wide filter. If you do not find the email, contact your company’s VisiSpecs Administrator(s) who can do the following: Please contact your IT department and request emails from @chalklineinc.com be added to their approved sender list. If it seems to be your PC, reboot to clean up any Word or Windows updates, and then log in. If you still have issues, email support@chalklineinc.com. Include your username, a snapshot of the error message, and whether it is VisiWord or VisiRevit that you are attempting to log in to. Microsoft Azure servers have uptime guaranteed of 99.99%, however, there may be a time when the server is down with an issue, for maintenance, or your company’s network is down or preventing login and you need access to project documents. VisiWord saves project documents in your Project Export Folder (Project Settings > Open the Project Export Path and there is a subfolder called Backups). If you edit these backup files directly in Word, you will need to import them into your VisiSpecs project and replace the older project tree docs. To check Microsoft Azure server status, visit: https://azure.status.microsoft/en-us/status Additional FAQs can be found on the VisiSpecs Ribbon Menu > Tutorials page. For a more complete list of troubleshooting steps, click the VisiSpecs Ribbon Menu > Help selection. The end of the VisiSpecs User Guide is a great resource for troubleshooting a variety of issues.General Support
How do I move a dialog box that is off screen?I cannot see the insert document or keynoting dialog after clicking to open the dialog.I did not receive my user account confirmation or password request email.
I am having trouble logging in.
The VisiSpecs Word Add-in disappeared from my Word ribbon menu.The VisiSpecs Cloud Server is down for maintenance or an issue. How can I edit my specs in the meantime?
If the server is down due to a Microsoft issue, then this link can be checked by users for the issue.One of our users has an issue. What are the general troubleshooting steps?