Support - Chalkline

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PreSales Question?

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We encourage you to send us your ideas on improving our products and services

HOW MAY WE ASSIST YOU?

Technical Support, Consulting, Training, and other services are available enabling customers to take full advantage of our applications. We love to help our prospective users, clients, and partners to most efficiently use, demonstrate, and recommend VisiSpecs.

Once registered, clients will have immediate access to client materials directly in VisiSpecs. Simply click the VisiSpecs > Tutorials menu link to go directly to FAQs, Video Tutorials, and more.

Frequently Asked Questions

General Support

I did not receive my User Account Confirmation or Password Request email.

These emails are sent immediately and are time sensitive. The email can get caught in either your local junk email filter or your company wide filter.

If you do not find the email, contact your company VisiSpecs Administrator(s) who do the following:

Add your user account to the VisiSpecs Corporate Account
Confirm your user account (instead of you doing so in the email sent)
Reset your password

Please contact your IT department and request emails from @chalklineinc.com be added to their approved sender list.

The VisiSpecs Word Add-in disappeared from my Word ribbon menu.

Microsoft Windows and Word updates can remove Add-ins from the ribbon menus. To enable the add-in, do one of the following in Word.

File > Options > Add-ins > Manage COM Add-ins > Click Go…
A. Check the box to enable VisiWord and click OK (do not click Add).
File > Options > Add-ins > Manage COM Add-ins (use drop down to go to Disabled Items) and click Go…|
A. Select VisiWord and click Enable and Close.

Close and reopen Word to ensure VisiSpecs tab and ribbon menu are enabled. If neither of these keep VisiWord enabled, uninstall VisiWord using the Control Panel and then install VisiWord again.

One of our users has an issue. What are the general trouble-shooting steps?

Are other users able to reproduce the same issue?
If you login using another PC, do you see the same issue?
Does it happen on all project documents (or projects) or just the one you are working on?
Have you closed Word, verified there are no dead processes that need to be killed using the Task Manager, and then reopened to resolve the issue?
Have you checked the Known Issues area of the Administration > About > Version Log to see if there is a workaround available?
If you have had a recent Word or Windows update, a Reboot is sometimes needed to complete the installation and reset the Word Add-ins.
If you are importing documents and then see an issue, open the original doc before import to make sure there is not an acknowledgement needed to be clicked and then import again.
If further assistance is needed, email the document in question, the DGT if it is part of the issue, a snapshot of the issue/project settings dialog/error message/etc.

Phone
- +1 (207) 221-SPEC (-7732)
- Monday-Friday: 9am – 5pm ET
- We also Skype! Email us your Skype contact name
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